Privacy Policy
Your privacy matters deeply to us. Here's how we protect and handle your personal information when you use our flower delivery services.
Information We Collect
When you place an order with Talithaosos Vorthyhxo, we collect information that helps us deliver beautiful flowers to your loved ones. This includes your name, delivery address, phone number, and payment details. We also gather information about flower preferences and special delivery instructions you provide.
Our website automatically collects technical information like your IP address, browser type, and pages visited. This helps us improve our service and ensure our website works properly for all customers across Azerbaijan and beyond.
- Personal details you provide during order placement
- Delivery information for recipients
- Payment information processed through secure channels
- Communication preferences and special requests
- Website usage data and technical information
How We Use Your Information
Your information serves one primary purpose: making sure your flower orders reach their destination perfectly. We use your details to process orders, coordinate deliveries, and communicate with you about your purchases.
| Information Type | Primary Use | Retention Period |
|---|---|---|
| Order Details | Processing and delivery | 3 years |
| Contact Information | Communication and updates | Until account deletion |
| Payment Data | Transaction processing | As required by law |
We may also use your information to send you updates about our seasonal flower collections or special occasions, but only if you've agreed to receive these communications.
Information Sharing
We share your information only when necessary to complete your flower delivery. This includes working with local florists, delivery partners, and payment processors. All our partners follow strict privacy standards and only receive the information they need to fulfill their specific role.
We never sell your personal information to third parties for marketing purposes.
Your data may be shared with law enforcement only when legally required.
In Azerbaijan, we work with trusted local partners to ensure fresh flowers reach recipients quickly. These partners receive only delivery-related information and follow the same privacy standards we maintain.
Your Rights and Choices
You have significant control over your personal information. Under Azerbaijan data protection laws and international privacy standards, you can exercise several important rights.
Access Your Data
Request a copy of all personal information we hold about you, including order history and account details.
Correct Information
Update or correct any inaccurate personal information in your account at any time.
Delete Your Data
Request deletion of your personal information, subject to legal retention requirements.
Limit Processing
Restrict how we use your information while maintaining essential service functionality.
To exercise any of these rights, simply contact us using the information provided below. We'll respond within 30 days and guide you through the process.
Data Security
Protecting your information is something we take seriously. We use industry-standard security measures including encrypted data transmission, secure payment processing, and restricted access to personal information.
Our systems undergo regular security updates and monitoring. Staff members who handle personal information receive privacy training and sign confidentiality agreements. Payment information is processed through secure, certified payment gateways that comply with international security standards.
- SSL encryption for all data transmission
- Secure storage with regular backups
- Limited access on a need-to-know basis
- Regular security audits and updates
- Incident response procedures
Cookies and Website Data
Our website uses cookies to improve your browsing experience and remember your preferences. Essential cookies help the website function properly, while optional cookies help us understand how visitors use our site.
You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality, but won't prevent you from placing orders.
International Data Transfers
While we primarily operate within Azerbaijan, some of our service providers may process data internationally. When this occurs, we ensure appropriate safeguards are in place to protect your information according to applicable privacy laws.
Changes to This Policy
We may update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify customers through email or website announcements.
We encourage you to review this policy periodically, especially before placing orders or updating your account information.
Contact Information
If you have questions about this privacy policy or want to exercise your privacy rights, we're here to help. You can reach us through several convenient methods.
For privacy-specific inquiries, please mention "Privacy Policy" in your subject line or when calling. This helps us direct your question to the right team member quickly.